Helpful Information
Frequently Asked Questions About Teletherapy
How does teletherapy work?
Teletherapy is the delivery of speech, occupational, physical, and mental health therapy through an online, video conferencing medium. Similar to a video chat, a therapist and student engage with activities to provide individual or group therapy remotely.
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Lumen Healthcare Partners recruits and manages high-quality therapists, ensuring that they are certified, licensed, and trained to work with students and individuals. Teletherapy is a highly effective way of mitigating staffing shortages throughout the country.
How does teletherapy compare to traditional on-site therapy?
In 2005, ASHA determined that telepractice is an appropriate model of service delivery for audiologists and speech-language pathologists (SLPs) (ASHA, n.d.).
The effectiveness of telepractice as a service delivery model in the schools is well documented (Gabel, Grogan-Johnson, Alvares, Bechstein, & Taylor, 2013; Grogan-Johnson, Alvares, Rowan, & Creaghead, 2010; Grogan-Johnson et al., 2011; Lewis et al., 2008; McCullough, 2001).
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In addition, parents, clients, and clinicians report satisfaction with telepractice as a mode of service delivery (Crutchley & Campbell, 2010; McCullough, 2001; Rose et al., 2000).
What equipment do I need for a teletherapy session?
You need a desktop, laptop, or smartphone with internet connection. These devices should have a camera and microphone, so you can hear and see the therapist.
Benefits of Teletherapy
Increased access to specialty services for clients in remote locations and underserved communities
Increased client engagement with an electronic platform
Increased convenience for clients
Equivalent effectiveness to in-person therapy
No added commute time
Germ-free appointments
Every session involves direct, face-to-face interaction with the therapist over a secure, HIPAA compliant online video platform
Billing
Lumen Healthcare is not currently in-network with any insurance providers. We offer documentation for clients seeking out-of-network reimbursement. We also accept private pay clients. Please contact our team for more information.
No Surprises Act & Good Faith Estimates
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.